Privacy Policy
Last updated: 7 August 2026
Draft notice: This privacy policy is a factual draft based on the actual systems Crow Flies uses. It requires review by a qualified legal professional before being considered final.
1. Information We Collect
When you submit an enquiry form, book a strategy call, or use our website, we may collect:
- Your name and email address
- Your phone number (if provided)
- Your business name and website (if provided)
- Information about your service interest or business needs
- Information about how you found our website
2. Enquiry Forms
When you submit an enquiry form on our website, the information you provide is stored in our internal lead management system. We use this information to respond to your enquiry, assess whether our services are a good fit, and contact you about working together. We do not sell or rent your personal information to third parties.
3. Analytics
We use Google Analytics (GA4) to understand how visitors use our website. This includes which pages are visited, how long visitors stay, and how they arrived at our site. Google Analytics collects anonymised usage data and may use cookies. You can opt out of Google Analytics through your browser settings or Google's opt-out browser add-on.
4. Session Recording
Our website may use session recording technology to help us understand how visitors interact with our pages and identify usability issues. Session recording is used for website improvement purposes. We do not intentionally capture form values, passwords, email addresses, phone numbers, or other personal information entered into forms. Sensitive form fields are masked or blocked from recording.
5. Cookies and Similar Technologies
Our website uses cookies and similar technologies to enable essential functionality, remember your preferences, and measure website usage through analytics. You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Lead Storage
Information submitted through enquiry forms and booking flows is stored in our internal lead management system, which is hosted on the Base44 platform. This data is accessible only to authorised Crow Flies team members. We retain lead information for as long as necessary to respond to your enquiry and for legitimate business record-keeping purposes.
7. Third-Party Systems
We use the following third-party systems that may process your data:
- Base44 — website hosting, database, and lead management
- Google Analytics (GA4) — website usage analytics
- SMS Broadcast — internal notifications (your phone number is not used for marketing without consent)
- Email — to respond to your enquiry and send agreed communications
8. Your Rights
You may request access to, correction of, or deletion of your personal information held by Crow Flies. To make such a request, contact us at info@crowflies.com.au or 1300 867 206.
9. Contact
If you have questions about this Privacy Policy or how your data is handled, contact us:
- Email: info@crowflies.com.au
- Phone: 1300 867 206